To check on the status of an order or verify shipment, please call +1.514.947.6153 or by email: ceo@marysecasol.com 

1. Shopping online at Maryse Casol is fun!

Maryse Casol sells high-end silk scarves , fine art prints and unique notecards designed from her most famous paintings that are privately exhibited in Montreal, New York, Paris, London and Monaco.

All orders are beautifully packaged in a Maryse Casol white box.

Place your order by simply clicking on the orange ADD TO BAG in the shopping section or over the telephone at: +1.514.947.6153 where a Casol customer service expert will be on hand to assist you from 9am to 6pm Monday to Friday.

 
 2. Easy and Secure payment with Paypal

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

At checkout, you will be asked to either enter your Paypal account or Credit Card information. Once checkout is complete, you will receive an email invoice that confirms your payment and that contains all the details of the transaction. As soon as we ship your package, you will receive a second email with the Fedex tracking number.


3. Fast delivery with Fedex

Place your order online or over the telephone before 1pm and your scarf will arrive by Fedex International Priority the next day (Monday to Saturday) within the US and Canada. Overseas deliveries arrive within 1-3 working days in Europe or within 1-7 working days for the rest of the world.
 
A special gift wrapping service is also available. You may select this option when paying for your order at checkout by writing it in the "Add Instructions to Seller" text input field.

Please note that you can also have the gift delivered to the recipient by choosing to provide an alternative delivery address. If the name provided with the delivery address is different from that of the billing address, the invoice will be forwarded to the billing address.

For security reasons, we do not ship to P.O box or Hotel addresses. 

RETURN POLICY

365-Days Money Back Guarantee!

If you are dissatisfied with your purchase, you may return the item in its original, unused condition including all original packaging within 365 days for a full refund (shipping not included). Your protection and satisfaction are two  core values at marysecasol.com. We understand that shopping online may be scary for most people, therefore we take the risk out of the equation. 

To return the item, simply contact Customer Service (+1.514.947.6153 or ceo@marysecasol.com ) to obtain a return authorization number. All returns must be sent with the same protective envelope threw Fedex or UPS to:

MARYSE CASOL
3627 st-denis
Montreal, Quebec
H2X 3L6
Canada


Receiving a refund
Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card. Customs duties and sales taxes are non-refundable for shipments outside Canada.


Exchanges 
To make things simple, we offer full money back refund on your credit card. If you are dissatisfied with an item, please return the item using our easy return shipping process.Then place a new order online for an alternative product. If you require assistance from one of our Casol experts, call Customer Service at +1.514.947.6153


Returning a gift?
If you received a gift and want to return it, we will refund the credit card used to purchase the gift.